Cancellations

·      Once payment has been made your order is confirmed and you have read all terms and conditions.

We do realise that there will be Cancellations due to unforeseen circumstances - however: please give us 7 days’ notice for all cancellations and we will issue you with a CREDIT NOTE to the full amount paid, T&C's Apply. Notice less than 7 days - you will only receive 50% of the total order back as a CREDIT NOTE

·      To request a cancellation, please contact us by email or via the website contact form as soon as possible. Cancellations are not confirmed until you receive written confirmation from us.

·      We reserve the right to refuse cancellations for orders that are already in production or have items already purchased for the production of the item

Refund Policy

We take pride in the quality and freshness of our cakes and strive to provide every customer with a positive experience. However, if you are not satisfied with your purchase, please refer to the following refund policy:

Eligibility for Refund

·      Refund requests must be made within 24 hours of receipt of your order.

·      To be eligible, you must provide proof of purchase and a clear description (with photos, if possible) of the issue or problem

·      Refunds may be offered in the following cases:

·      The product received is incorrect, damaged, or does not match the description.

·      The order was not supplied within the agreed timeframe due to an error on our part.

 

No refunds will be issued for:

Change of mind or a wrong decision

Failure to collect an order at the agreed time, this includes failing to collect within our store business hours.

Orders with incorrect details provided by the customer.

Allergen-related concerns where no prior notice was provided.

Refund Process

·      To initiate a refund, please contact us with your order number, details of the issue, and supporting photos (if applicable).

·      We will investigate the issue and notify you of the outcome within 3 business days.

·      If a refund is approved, it will be processed to your original method of payment within 5-10 business days. Alternatively, you may be offered store credit or a replacement product, at our discretion.

Custom and Special Orders

·      Custom cakes and made-to-order items are non-refundable unless the product is incorrect, damaged, or does not meet the agreed specifications.

·      Please review your custom order details carefully before confirming, as changes may not be possible once production has begun.